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*The current COVID-19 Pandemic may cause shipping times to be extended. However, we will do our best to get all orders out on time.

Processing times may be affected and may take up to 7 business days to be processed.

Most orders will arrive within 14 days, but please allow up to 28 for all orders due to COVID-19.*

We offer FREE worldwide shipping. 

Please allow up to 7 days for your order to be processed.

Once it has been processed the shipping times vary by each state and country. The estimated shipping times are below;

Australia: 10-14 business days (Please see updated shipping times due to COVID-19) International 14-28 business days (Please see updated shipping times due to COVID-19) 

Please note taxes and duties may be charged for international orders.

All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

Customs authorities require by law that we state the value of your order directly on the package. Customs agents have the right to release or deny release of your package and, in rare cases, they may also delay or reject delivery.

If you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the carrier.

Once the product has been shipped from our warehouse, the customer is responsible for any late or missing shipment. The customer will need to contact Australia Post if the shipment has passed the estimated shipping date. 

Shipping Insurance 

If shipping insurance is not paid by the customer, a missing shipment made by Australia Post or other courier services will not be refunded. 

If you have not received your order within the time frame, please email us at hello@roningrooming.com and we can locate the package for you.